Shipping, Storage, Returns
During the warm weather months (which sometimes start as early as March here in Arizona), we ship only Monday through Wednesday, and will pack your chocolate in special insulated packaging with cold packs so it will reach you unmelted.
During the cooler months, we ship within 48 hours (often within 24 hours), Monday through Friday.
We ship by Priority Mail so your chocolate reaches you quickly, in the best condition. Depending on your location, it can take 2-3 days from the date of shipment.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If you experience any dissatisfaction with your chocolate, please contact us right away at firstname.lastname@example.org. We'll be happy to get back to you promptly.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.